Login Problem

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murf
Posts: 4
Joined: 11 Aug 2008 07:08 am

Login Problem

Post by murf »

I've had this problem for quite a while now... I've posted once on this forum and emailed subeta about it, but none of the advice worked.

Well, this is the exchange of emails i had with subeta, until they stopped replying me.
So it'll give you a background of my problem.
Thanks so much for your time, reading this.

Hey,

I've done all that you've told me to do. Nothing works. Perhaps you could try logging into my account and seeing if it works for you?


Thanks.



> Date: Mon, 25 Aug 2008 07:31:11 -0700
> From: support@subeta.ws
> To: mew_89@hotmail.com
> Subject: Re: Login problem
>
> Hello,
>
> Please delete the cookies/cache and temporary internet files on your
> computer and then try logging in again to see if this helps resolve
> the issue.
>
> If you are unfamiliar with how to do this, let me know and I can send
> you instructions.
>
> If the clearing of your cookies/cache did not resolve the issue, try
> resetting your router and getting a new IP if possible to see if that
> helps.
>
> If however that fails to resolve the issue, please let us know.
>
> Sierra
> User Administrator
> Customer Service/Support
> www.subeta.net
> --------------
> *PLEASE INCLUDE ALL PREVIOUS CORRESPONDENCE WHEN REPLYING TO THIS EMAIL*
>
>
> On 8/23/08, meryl . <mew_89@hotmail.com> wrote:
> >
> > Hey Sierra,
> >
> > I tried both fireforx and IE, the latest versions. The same thing happens on both =\
> > Thanks.
> >
> >
> >
> >
> >
> >
> > > Date: Sat, 23 Aug 2008 03:58:23 -0700
> > > From: support@subeta.ws
> > > To: mew_89@hotmail.com
> > > Subject: Re: Login problem
> >
> > >
> > > Hello,
> > >
> > > Which browser are you using to access Subeta?
> > >
> > > Sierra
> > > User Administrator
> > > Customer Service/Support
> > > www.subeta.net
> > > --------------
> > > *PLEASE INCLUDE ALL PREVIOUS CORRESPONDENCE WHEN REPLYING TO THIS EMAIL*
> > >
> > >
> > > On 8/22/08, meryl . <mew_89@hotmail.com> wrote:
> > > >
> > > > Hey,
> > > >
> > > > I have a problem with logging into subeta on myaccount 'murf'. Everytime I try to login, the process gets through but I end up logged out on the next page. Sometimes, though, I am logged in on one page and logged out once I go to another page. I' ve checked my cookie and firewall settings. They seem fine. Besides, i can login to various other site accounts so i don't think it's problem with my internet settings.
> > > >
> > > > Please help me with this. Thanks.
Kamil
Not the nice one
Posts: 1788
Joined: 08 Jan 2006 02:47 am
Gender: Female
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Location: the comfy chair
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Re: Login Problem

Post by Kamil »

Please read the board stickies before posting in this forum. We aren't Subeta tech support, and we have no means, magical or otherwise, of helping you with Subeta account issues.

The best advice anyone here can give you is to continue to work with the UAs on Subeta - they and they alone can help you.

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