Update: I'm unfrozen, tips on how to protect your account

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Usul_Princess
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Update: I'm unfrozen, tips on how to protect your account

Post by Usul_Princess » 12 Apr 2019 01:44 pm

:D !!!

I was unfrozen yesterday! Some rando from Australia gifted them away, and attempted to trade my Neocash items. They locked down my PIN to a random number so I couldn't move anything. I took a screen shot of the email address, and neomails for furture reference. Everything is all full circle.

I wrote a ridiculously long ticket request out into the abyss for my side account. It's actively being working on, but.....After 8 pages of detail (including myPayPal transaction for Neocash, Caleroth and Coralane are still iced. I'm actually more sad than upset. They were the last remainder of my Neopets moniker. I don't know if people still post to this board, but it's pretty much my farewell too. I loved those pixels.
Last edited by Usul_Princess on 18 Apr 2019 03:15 pm, edited 3 times in total.
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Madge
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Re: Hacked for the 3rd time.....They took my Usukis

Post by Madge » 13 Apr 2019 12:13 am

:( I'm sorry. It sucks. I'm sorry they're not unfreezing you. All that work gone... but you'll always have those wonderful memories and the friends you made along the way :). We've got a tiny, invisible facebook group if you want to be added to that.

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Re: Hacked for the 3rd time.....They took my Usukis

Post by Jazzy » 16 Apr 2019 07:41 pm

Awww, I hope they manage to do something about it...that's a horrible way for things to end.

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Re: Hacked for the 3rd time.....They took my Usukis

Post by Usul_Princess » 17 Apr 2019 03:50 am

Aw, thanks guys. I'd be interested in that FB group if you can PM me. I thought about writing another ticket since the same guy unfroze me in 2016. My main issue with this merry-go-round is that I can't (really) protect my account from a breach. Part of me is considering taking all my accounts out to prevent privacy breaches. I'm annoyed, but they really are working on my ticket. Makes it easier now that I have a real life.
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Re: Update: OMG OMG I'm unfrozen!

Post by Usul_Princess » 18 Apr 2019 03:09 pm

Apology for the double post, but how to protect your current unfrozen account, and what TNT wants.

1. Include the user name you are inquiring about.

2. Any and all emails from the account in question. The original email and any changes you recall.

3. The registered date of birth

*4. NC purchasing history (if applicable)

**5. Identify where the account was created. If in the US, list the city and state. If outside the US, provide the city and country.

6. Previous Passwords don't matter

*I highly recommend taking screenshots of your Neocash transaction history. If you've never spent any Neocash, take pics inside your SDB.

**PLEASE take a screenshot of your profile information. This was the most important key into identifying whether it was me or not. Take care everyone.

***It helps to take pictures of Neomail exchanges that went on without your consent. This way you can hunt down usernames.
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Madge
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Re: Update: I'm unfrozen, tips on how to protect your account

Post by Madge » 19 Apr 2019 12:36 am

that's so good! I'm so happy for you. Did you lose much?

(i sent you a PM with the facebook group btw)

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Usul_Princess
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Re: Update: I'm unfrozen, tips on how to protect your account

Post by Usul_Princess » 19 Apr 2019 01:34 am

Madge wrote:
19 Apr 2019 12:36 am
Did you lose much?
Just the HTML codes. I can't be bothered to replace them.
One of my very old Neocash backgrounds was traded off to another recently unfrozen user, and the Usuki background/Collectors doll were back in my inventory the same day. I would say the most frustrating part about a hacked account is that the PINs are "dead". They can be reformatted to a new random number, and you can't really "break into" your account while this is happening. They can take *everything* now.

I have no idea if they will restore NP if they drain your bank.

Whoever did this was a complete ass, randomly trading and giving my pets away. That person has now started a new chain reaction of other frozen accounts trying to get their traded pets/items back.
I wish there was a user lookup code where you can't see UCs.
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Re: Update: I'm unfrozen, tips on how to protect your account

Post by Jazzy » 22 Apr 2019 01:15 pm

I'm glad your account's unfrozen! Thank you for the tips - unfortunately I think they're going to come in handy...I checked the side I use less often today, and lo and behold it's frozen for my protection. All the pets are still there, though, according to their petpages. I'm guessing someone broke in but somehow didn't have the PIN. I think this is the first time I've ever been frozen in 18 years, unless I'm mistaken.

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